How orders are processed, shipped, and tracked across the Vendor network — and what happens when shipments go sideways.
Most Vendors process orders within one (1) to three (3) business days of payment confirmation. Processing times exclude weekends and U.S. federal holidays. During peak periods, launch events, or promotional sales, processing may take longer. Any Vendor-specific processing time will be shown on the product listing.
Vendors ship through national and regional carriers including USPS, UPS, FedEx, and DHL. Available shipping options and rates are shown at checkout and depend on the Vendor, destination, and product weight. Typical transit times after processing are:
Transit times are estimates provided by the carrier, not guarantees.
Shipping charges are calculated at checkout based on the shipping address, selected method, item weight, and any Vendor-specific rules. Some Vendors offer free standard shipping above a minimum order value; these thresholds will be disclosed on the product listing or at checkout.
Once an order ships, a confirmation email with tracking information will be sent to the address on the order. You can also view tracking in your account under Order History. If tracking has not updated after 48 hours, contact support@nutrition-locker.com.
Nutrition Locker currently supports shipping to addresses within the United States, including PO Boxes and APO/FPO addresses where the carrier permits. Individual Vendors may restrict shipping to certain destinations (for example, Alaska, Hawaii, or APO/FPO); any restriction will be disclosed at checkout.
International shipping is offered by certain Vendors on a case-by-case basis. Buyers are responsible for all duties, customs fees, and import taxes on international shipments.
Some products (for example, ready-to-drink beverages or certain probiotic formulations) are temperature-sensitive. Vendors selling these products may restrict shipping to certain times of year, use insulated packaging, or limit expedited options. Please review the product listing for any shipping restrictions before ordering.
Title and risk of loss for products pass to the Buyer upon delivery to the carrier by the Vendor, except where a Vendor's terms specify otherwise. If a package is marked as delivered by the carrier but has not been received:
If the carrier confirms delivery and the package cannot be located, contact support@nutrition-locker.com within seven (7) days and we will help coordinate with the Vendor.
If your order arrives damaged or does not arrive after the expected transit time, contact support@nutrition-locker.com within seven (7) days of the expected delivery date. Include your order number, tracking information, and — for damaged items — photos of the product and packaging. See our Refund and Return Policy for how damaged and missing orders are handled.
Buyers are responsible for providing a complete and accurate shipping address. Orders returned due to an incorrect address will be handled under the Refund and Return Policy; reshipping charges may apply. Contact us immediately at support@nutrition-locker.com if you notice an error before shipment.
Orders containing products from multiple Vendors will ship separately and may arrive at different times with different tracking numbers. Each shipment will generate its own tracking email.